Shipping & Payment

All orders ship from Singapore 🏝️, straight from our fluff HQ to your doorstep.

Singapore

Complimentary shipping for all local orders 💌

International Orders

• Rates are calculated at checkout.
• We only offer Express Shipping with tracking (DHL/FedEx/UPS, 2–5 working days*).
• Standard shipping is not available at the moment.
  *excluding any customs delays.

International Orders (U.S.)

Estimated delivery: 5–10 working days*

*excluding any Customs delays. Since Aug 29, 2025, U.S. parcels may face longer clearance times due to new duty rules.

Once your Little Miss is fluffed, packed, and ready for adoption (1–3 working days processing), you’ll receive a confirmation email with her tracking details ✨.

Don’t panic, sweetheart — we’ll always assist you in liaising with the courier. But please note, delays due to Customs or courier backlogs are beyond our control.

⚠️ Heads up, international fluff fam!

• Customs duties/fees may apply depending on your country’s rules.
• For U.S. buyers: Since Aug 29, 2025, the U.S. has ended its $800 duty-free rule — all parcels may now face duties on arrival.
• These fees are set and collected by your local Customs (not us).
• We promise: no shady invoices, no funny business — just safe, honest paperwork 💼.

⚠️ For U.S. Customers:

Since Aug 29, 2025, the U.S. has ended its $800 duty-free rule.

All parcels may face duties/fees on arrival and may experience longer processing times at Customs.

💌 Don’t panic — we’ll handle the paperwork 💼, but delays at U.S. Customs are beyond our control.

Nope ✨ We don’t play games with Customs. Every Little Miss travels on her true passport 💼 — no shady invoices, no funny business. That means no scary seizures, no surprise delays, and no risk of your adoption being cancelled at the border.

Think of it as giving her a VIP entry ticket ✈️👑 — smooth sailing straight to your arms.

Cheap tricks = costly delays 💸

Fake invoices might save a dollar today,

but they can get your fluff stuck tomorrow 😱.

At Collective by Aoki:

✔️ No dodgy invoices

✔️ No scary Customs calls

✔️ Just fluff, smiles & safe delivery 💕

Amex, Visa, Mastercard, PayNow, ApplePay & GooglePay ✨

All prices are shown in Singapore Dollars (SGD).

Your checkout will be charged in SGD at the most current exchange rate.

Adoptions are final 🫶

Please check our Returns & Refunds Policy for details before placing your order.