Warranty & Repairs

Because every Little Miss deserves to be loved for years to come.
Every Little Miss is carefully inspected before she begins her journey home.

While little signs of everyday adventures are a natural part of being well loved, we’ll always do our best to help if something isn’t quite right.
Does my Little Miss come with a warranty?

Yes.

If you believe your Little Miss has a manufacturing defect, please contact us within 7 days of receiving your order. Our team will carefully review your case and recommend the most appropriate solution.
What is covered under the warranty?

Our warranty covers verified manufacturing defects that were present upon arrival, including workmanship or hardware issues.

Each request is reviewed individually to ensure the fairest outcome for both you and your Little Miss.
What is not covered under the warranty?

Our warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper care or storage
  • Water damage
  • Damage caused by third-party repairs or alterations
  • Damage caused by misuse or rough handling
Can my Little Miss be repaired?

In many cases, yes.

If your Little Miss needs a little extra care after many adventures together, please contact us with photos of the issue. We’ll be happy to advise whether a repair is possible and discuss the available options with you.

Please note that repair services may be subject to availability and additional charges depending on the nature of the repair.
Can I bring my Little Miss to a professional bag spa?

Absolutely.

If she ever needs a little extra pampering, we recommend choosing a trusted professional bag spa experienced in caring for both genuine leather and faux fur.
How do I request a warranty claim or repair?

Simply contact us with:

  • Your order number
  • Clear photos of the issue
  • A brief description of what happened

Our team will carefully review your request and get back to you as soon as possible.
Can my Little Miss be repaired even if she’s no longer under warranty?

Yes, in many cases.

We’ll always do our best to help. If your Little Miss needs a little extra care after years of adventures together, simply contact us with photos of the issue.

If a repair is possible, we’ll let you know the available options, estimated timeline, and any applicable repair fees before proceeding.
Will repaired areas look brand new?
Who pays for shipping during repairs?

Made to Be Loved

Little Misses are made to accompany you through café mornings, family holidays, rainy afternoons, and all the ordinary moments in between.

Over time, she may collect a few tiny signs of the adventures you’ve shared together. We think that’s part of her story.

And if she ever needs a little extra care, we’ll always do our best to help.