Welcome to Collective by Aoki.
These Terms & Conditions outline the rules, responsibilities, and legal agreements that apply when you access our website or place an order with us.
By using our website or making a purchase, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery, Returns & Exchanges, and Warranty & Repairs policies.
Welcome to Collective by Aoki.
These Terms & Conditions govern your access to and use of our website, as well as any purchases made through www.collectivebyaoki.com.
By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery, Returns & Exchanges, and Warranty & Repairs policies.
If you do not agree with these Terms & Conditions, please refrain from using our website or placing an order.
By placing an order through our website, you confirm that you are at least 18 years of age, or that you have obtained the permission and supervision of a parent or legal guardian.
You agree to provide accurate, complete, and up-to-date information when placing an order, including your name, shipping address, billing information, and contact details.
Collective by Aoki reserves the right to refuse or cancel any order if we reasonably believe that false, misleading, or incomplete information has been provided, or if these Terms & Conditions have been breached.
All orders placed through Collective by Aoki are subject to acceptance and availability.
An order confirmation email acknowledges that we have received your order. It does not constitute acceptance of your order.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to the following circumstances:
If your order is cancelled after payment has been received, any payment successfully collected will be refunded using the original payment method, unless otherwise required by law.
All prices displayed on our website are shown in the selected currency and are subject to change without prior notice.
Payment must be successfully received and verified before an order is processed or prepared for shipment.
We reserve the right to correct any pricing errors, product information errors, or promotional inaccuracies that may occur on our website. If an order has been placed using incorrect pricing or information, Collective by Aoki reserves the right to cancel the order and issue a full refund where applicable.
Any applicable taxes, customs duties, import fees, currency conversion charges, bank fees, or payment processing fees imposed by your financial institution or local authorities are the responsibility of the customer unless otherwise stated.
Collective by Aoki accepts the payment methods made available at checkout. We reserve the right to modify or discontinue any payment method at any time without prior notice.
All products displayed on our website are subject to availability.
While we make every effort to keep our inventory accurate and up to date, there may occasionally be instances where an item becomes unavailable after an order has been placed due to inventory discrepancies, production limitations, or unforeseen circumstances.
In such cases, Collective by Aoki reserves the right to cancel or partially fulfil the affected order. If payment has already been received for an unavailable item, a refund will be issued for the affected product, or an alternative solution may be offered at our discretion.
For made-to-order or backorder items, estimated production and delivery timelines are provided as a guide only and may vary due to production schedules, quality control, material availability, or other unforeseen circumstances.
We strive to ensure that all product descriptions, specifications, photographs, measurements, and other information displayed on our website are as accurate as possible.
However, due to differences in lighting, photography, screen settings, and the handcrafted nature of our products, slight variations may occur, including but not limited to:
These natural variations are not considered defects and are part of the unique character of each Little Miss.
Product images are provided for illustrative purposes only. Actual products may vary slightly while maintaining the same overall design, quality, and craftsmanship.
Collective by Aoki reserves the right to update, modify, or discontinue products, product specifications, packaging, or pricing at any time without prior notice.
To protect both our customers and Collective by Aoki, we reserve the right to review and verify any order before processing or shipment.
Where reasonably necessary, we may request additional information or documentation to verify your identity, payment method, billing address, shipping address, or other order details.
If we are unable to verify the information provided, suspect fraudulent or unauthorised activity, or believe an order poses a security or financial risk, we reserve the right to refuse, cancel, or suspend the order without liability.
Collective by Aoki also reserves the right to limit quantities purchased, decline repeat orders, or refuse service where fraudulent, abusive, or suspicious behaviour is reasonably suspected.
All content published on this website, including but not limited to product designs, illustrations, photographs, videos, graphics, logos, branding, product names, artwork, website design, written content, and other materials, is the exclusive property of Collective by Aoki or its licensors and is protected by applicable intellectual property laws.
No part of this website or its content may be copied, reproduced, modified, distributed, published, displayed, sold, or used for commercial purposes without our prior written permission.
The unauthorised use of our photographs, product images, illustrations, branding, product names, website content, or other intellectual property is strictly prohibited and may result in legal action.
Nothing in these Terms & Conditions grants any licence or right to use any intellectual property belonging to Collective by Aoki without our express written consent.
By accessing or using this website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
We reserve the right to suspend or terminate access to our website or services if we reasonably believe these Terms & Conditions have been violated or our website has been misused.
Our Shipping & Delivery, Returns & Exchanges, and Warranty & Repairs policies form part of these Terms & Conditions.
By placing an order with Collective by Aoki, you acknowledge that you have read and accepted these policies.
For complete information, please refer to the following pages:
These policies may be updated from time to time and should be read together with these Terms & Conditions.
To the fullest extent permitted by applicable law, Collective by Aoki shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of our website, products, or services.
Our total liability, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
Collective by Aoki shall not be responsible for any loss, damage, delay, or expense resulting from circumstances beyond our reasonable control, including but not limited to courier delays, customs inspections, import restrictions, technical failures, or events described under the Force Majeure clause.
Nothing in these Terms & Conditions excludes or limits any liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless Collective by Aoki, its owners, directors, employees, affiliates, partners, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or relating to:
This obligation shall survive the termination of your use of our website and services.
Collective by Aoki shall not be liable for any delay, failure to perform, or inability to fulfil its obligations where such delay or failure is caused by events beyond our reasonable control.
These events may include, but are not limited to:
Where such events occur, Collective by Aoki reserves the right to extend processing or delivery times, suspend performance, or cancel affected orders where reasonably necessary.
Our website may contain links to third-party websites, applications, platforms, payment providers, or other services that are not owned or controlled by Collective by Aoki.
These third-party services are provided for your convenience only. We do not control, endorse, or assume responsibility for their content, policies, availability, security, or business practices.
Your use of any third-party website or service is entirely at your own risk and is subject to that third party’s own terms, conditions, and privacy policies.
Collective by Aoki shall not be liable for any loss, damage, or claim arising from your use of any third-party websites, payment providers, couriers, social media platforms, or other external services.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Any dispute, claim, or controversy arising out of or in connection with these Terms & Conditions, the use of our website, or any purchase made from Collective by Aoki shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
Where permitted by applicable law, both parties agree to submit to the exclusive jurisdiction of the Singapore courts for the resolution of any such dispute.
At Collective by Aoki, we value open communication and will always do our best to resolve any concerns fairly and promptly.
If you have a question or dispute regarding your order, we encourage you to contact us first before initiating any legal proceedings, payment disputes, or chargebacks. We will make reasonable efforts to work with you to reach an amicable resolution.
Nothing in this section limits either party’s legal rights where such rights cannot be excluded under applicable law.
We are committed to providing excellent customer service and encourage customers to contact us directly if any issue arises with their order.
Chargebacks or payment disputes initiated without first attempting to resolve the matter with us may be formally contested using all available evidence, including but not limited to:
Where we reasonably believe that a chargeback has been filed fraudulently, abusively, or in bad faith, we reserve the right to refuse future orders, suspend customer accounts where applicable, decline further services, and pursue any legal remedies available under applicable law.
Nothing in this section limits a customer’s rights under applicable consumer protection laws.
These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery, Returns & Exchanges, Warranty & Repairs, and any other policies or notices published on our website, constitute the entire agreement between you and Collective by Aoki regarding your use of our website and any purchases made through it.
These Terms & Conditions supersede all prior communications, representations, understandings, or agreements, whether oral or written, relating to the same subject matter.
No failure or delay by Collective by Aoki in exercising any right or remedy under these Terms & Conditions shall constitute a waiver of that right or remedy.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms & Conditions to the minimum extent necessary.
The remaining provisions shall continue in full force and effect and shall remain valid and enforceable.
Where possible, any invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely reflects its original intent while remaining legally enforceable.
Collective by Aoki reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Any changes will take effect immediately upon publication on this website unless otherwise stated.
It is your responsibility to review these Terms & Conditions periodically to ensure that you are aware of the latest version.
Your continued access to or use of our website, products, or services after any changes have been published constitutes your acceptance of the revised Terms & Conditions.
If you have any questions regarding these Terms & Conditions, please feel free to contact us.
Email
heyfluffy@collectivebyaoki.com
Instagram
@collectivebyaoki
We will do our best to respond as soon as possible.
Any rights not expressly granted under these Terms & Conditions are reserved by Collective by Aoki.
Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of our rights, nor shall it affect our ability to enforce such provisions at a later time.
Collective by Aoki reserves all rights and remedies available under applicable law.
By using our website or communicating with us electronically (including by email or through our website), you agree that such communications satisfy any legal requirement that communications be in writing.
Discount codes are subject to their individual terms and may not be combined unless otherwise stated.
Collective by Aoki reserves the right to modify, suspend, or cancel promotions at any time.