Shipping & Delivery
Every Little Miss begins her journey from Singapore. Whether she’s travelling across the city or across the world, every adoption is thoughtfully prepared so she arrives safely at her new home.
Frequently asked questions
When will my order be shipped?
Every Little Miss is carefully prepared before she begins her journey home.
Ready to Adopt
Orders are typically packed and dispatched within 2–5 working days after payment has been confirmed.
Made to Order / Backorder
Estimated production time is generally 2-4 weeks, depending on the collection. If a different lead time applies, it will always be stated on the product page.
Once your Little Miss begins her journey, you’ll receive a shipping confirmation email together with your tracking details.
How long does delivery take?
Delivery times vary depending on your destination.
Once your Little Miss has been carefully packed and begins her journey home, most international deliveries typically arrive within 2–5 working days.
Please note that delivery times may occasionally vary due to customs clearance, local courier operations, public holidays, or unforeseen circumstances beyond our control.
We’ll always provide tracking details so you can follow your Little Miss every step of the way.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
Yes. We proudly ship Little Misses worldwide from Singapore.
Wherever you are, we’ll carefully prepare your Little Miss and send her on her journey home with tracked shipping, so you can follow her every step of the way.
Please note that shipping times may vary depending on your destination, and international orders may be subject to customs duties, taxes, or import fees imposed by your local customs authority.
If you have any questions about shipping to your country before placing your order, we’re always happy to help.
Will I receive tracking information?
Absolutely.
Once your Little Miss has been carefully packed and begins her journey home, you’ll receive a shipping confirmation email with your tracking details.
From there, you’ll be able to follow her journey every step of the way until she arrives safely at her new home.
If you haven’t received your tracking details within the estimated processing time, please don’t hesitate to get in touch. We’ll be happy to help.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or handling fees imposed by your local customs authority.
These charges are determined by your destination country and are not included in your order total. Any applicable duties, taxes, or fees are the responsibility of the recipient.
If customs duties or taxes are refused, resulting in the parcel being returned or destroyed, we’re unfortunately unable to offer a refund.
If you’re unsure about your country’s import regulations before adopting, please feel free to reach out. We’ll always be happy to help where we can.
Can I ship to a hotel or temporary address?
Yes, absolutely.
If you’ll be staying at a hotel or temporary address, we’re happy to arrange delivery there.
Before placing your order, please ensure you provide:
- The full hotel or delivery address
- The reservation or guest name
- Your check-in and check-out dates
- A contact phone number
We’ll do our best to ensure your Little Miss arrives safely during your stay.
What happens if my parcel is delayed?
While we always do our best to ensure every Little Miss arrives as quickly as possible, occasional delays can happen due to customs clearance, courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control.
If your parcel is taking longer than expected, please don’t worry. Simply reach out to us, and we’ll be happy to assist by checking on your shipment and communicating with the courier where needed.
We’ll do our best to keep you updated until your Little Miss arrives safely at her new home.
Can I combine multiple orders?
If your orders have not yet been packed or shipped, we’ll do our best to combine them into a single shipment whenever possible.
Simply contact us as soon as possible with your order numbers, and our team will let you know if combining your orders is still available.
If one or more of your orders have already begun their journey home, we’re unfortunately unable to combine them.
WHAT HAPPENS IF I PLACE A LARGE INTERNATIONAL ORDER?
To help keep shipping costs as reasonable as possible, multiple items may be packed together in one parcel where suitable and safe to do so.
Larger multi-item orders, oversized items, or orders requiring multiple parcels may incur additional courier charges based on the final packed shipment. If this applies, we’ll contact you before dispatch. Requests for separate parcels may also incur additional shipping charges.
What if my shipping address is incorrect?
Please check your shipping details carefully before completing your adoption.
If you notice an error, contact us as soon as possible. If your Little Miss has not yet been packed or shipped, we’ll do our best to update the address.
Once the parcel has begun her journey home, we’re unable to change the delivery address. If the parcel is returned due to an incorrect address, failed delivery, or failure to collect, additional shipping fees may apply before she can be resent.
Can you declare my order as a gift or lower the value?
We’re unable to declare parcels at a lower value or provide inaccurate customs information.
All parcels must be declared according to the actual order value and shipping regulations. This helps ensure your Little Miss travels safely and avoids unnecessary customs issues.
What if my country is not available at checkout?
If your country does not appear at checkout, please contact us before placing your order.
We’ll check whether delivery is available to your location and advise you on the best way to bring your Little Miss home.