Returns & Exchanges

Everything you need to know about returns, exchanges, and order support.

A little peace of mind, from us to you.

Every Little Miss is carefully inspected, lovingly prepared, and thoughtfully packed before she begins her journey home.

As each companion is prepared specifically for her new family, we kindly ask that you read the following policy carefully before placing your order.

Returns, Exchanges & Cancellations

Can I cancel my order?

Once your adoption has been confirmed, we begin preparing your Little Miss for her journey home.

As every Little Miss is thoughtfully prepared especially for her new family, we’re unable to cancel orders once they have been placed.

If you have any questions before completing your adoption, we’re always happy to help you choose the Little Miss that’s just right for you.
Can I return my order?

Every Little Miss is thoughtfully prepared, carefully inspected, and lovingly packed before she begins her journey home.

Because each adoption is prepared especially for her new family, we aren’t able to accept returns, refunds, or exchanges for:

  • Change of mind
  • Personal preference
  • Incorrect colour selection
  • Incorrect size selection
  • Customs duties or import taxes

If you’re unsure which Little Miss is right for you, we’d be delighted to help before you place your order. Our team is always happy to answer any questions to help you adopt with confidence.
Can I exchange my order?

As every Little Miss is thoughtfully prepared especially for her new family, we’re unable to offer exchanges once an order has been placed.

If you’re deciding between colours, sizes, or collections, we’d love to help before your adoption. Feel free to reach out—we’re always happy to answer your questions and help you find the Little Miss that’s just right for you.
What if my Little Miss arrives damaged or incorrect?

Every Little Miss is carefully inspected before she begins her journey home. While we take great care in preparing every adoption, we understand that unexpected situations can occasionally happen.

If you receive an incorrect item or believe your Little Miss has a manufacturing defect, please contact us within 7 days of delivery.

To help us review your request, kindly provide:

  • Your order number
  • Clear photos of the item
  • Photos of the original packaging (if applicable)
  • A continuous, unedited unboxing video showing the parcel being opened from the sealed package

The unboxing video helps us verify what was received upon arrival and protects both you and our team during the review process.

Once we’ve reviewed everything, we’ll work with you to find the most appropriate solution, which may include a replacement (subject to availability) or store credit.
What if my parcel is lost during shipping?

Once your Little Miss begins her journey home, she’s in the care of our trusted shipping partners.

If your parcel appears to be delayed or lost in transit, please contact us as soon as possible. We’ll gladly assist in communicating with the courier and keep you updated throughout the investigation.

If the courier officially confirms that your parcel has been lost, we’ll arrange the most appropriate solution, which may include a replacement (subject to availability) or store credit.
Can I change my shipping address after placing my order?

If your Little Miss has not yet begun her journey home, we’ll do our very best to update your shipping address.

Please contact us as soon as possible with your updated details. Once your order has been packed or shipped, we’re unfortunately unable to make any changes to the delivery address.

We kindly ask that all shipping information is checked carefully before completing your adoption.
How can I contact the Little Miss team?

We’re always happy to help.

Whether you have a question before adopting, need assistance with your order, or simply aren’t sure which Little Miss is right for you, we’d love to hear from you.

You can reach us through:

📧 Email: heyfluffy@collectivebyaoki.com

📱 Instagram: @collectivebyaoki

Or simply visit our Contact Us page.

We’ll get back to you as soon as we can.
What if I refuse to pay customs duties or import taxes?

Customs duties and import taxes are determined by your local customs authority and are the responsibility of the recipient.

If a parcel is refused, abandoned, or returned due to unpaid customs charges, refusal of delivery, or failure to collect the parcel, we are unable to offer a refund.

If the parcel is successfully returned to us, additional shipping fees will apply should you wish to have it resent.
What if I entered the wrong shipping address?

Please ensure your shipping address is correct before completing your adoption.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery, additional shipping charges will apply before it can begin its journey again.
Do sale or promotional items qualify for returns or exchanges?

All sale, promotional, and discounted items are considered final sale and are not eligible for returns, exchanges, or refunds unless they arrive with a verified manufacturing defect or an incorrect item has been sent.
Do personalised or custom-made items qualify for returns?

Personalised, custom-made, and special order items are created specifically for you and are therefore considered final sale.

Unless a verified manufacturing defect is present, these items cannot be returned, exchanged, or refunded.

We’re Here to Help

If your question wasn’t answered above, don’t worry.

Our team is always happy to help with your adoption, order, or anything else you may need.

Reach us anytime at:

✉️ heyfluffy@collectivebyaoki.com
Instagram: @collectivebyaoki
Our DMs are always open. We typically reply between

8:00 PM – 10:30 PM (SGT).

Get in Touch →