Contact Us

We’re Always Happy to Help.

Whether you have a question before adopting, need help with an existing order, or simply aren’t sure which Little Miss is right for you, we’d love to hear from you.

📧 Email

heyfluffy@collectivebyaoki.com

For order enquiries, warranty requests, collaborations, or general questions.

Response time: Within 1–3 business days.


💬 Instagram

@collectivebyaoki

Our DMs are always open between 8:00 PM – 10:30 PM (Singapore Time).

If you message us outside these hours, don’t worry—we’ll get back to you as soon as we’re back.

📝 Contact Form

Prefer using our website?

Simply fill in the contact form below and we’ll get back to you as soon as we can.

Looking for a Quick Answer?

Many of the most common questions are answered in our Help & Care pages:

  • Little Miss Guidebook
  • Shipping & Delivery
  • Returns & Exchanges
  • Warranty & Repairs

If your question isn’t covered, we’d love to hear from you.

Already Adopted a Little Miss?

To help us assist you as quickly as possible, please include the following in your message:

  • Your order number
  • Your full name
  • A brief description of your enquiry

If your enquiry is about a product concern, please include clear photos or videos where applicable.

Collaborations & Partnerships

We’re always excited to connect with creators, media, and like-minded brands.

For collaborations, press enquiries, wholesale opportunities, or other partnership requests, please email us at:

heyfluffy@collectivebyaoki.com

Based in Singapore

Every Little Miss begins her journey from our little home in Singapore before travelling to families around the world.

We Can’t Wait to Hear From You


Whether you’re adopting your very first Little Miss or welcoming another companion into your collection, we’re always happy to help.

Thank you for supporting Collective by Aoki. We look forward to hearing from you soon. 🤍

 Meet the Collection →