Your Privacy Choices

Your Privacy Matters

Privacy Policy

How we collect, use, protect, and safeguard your personal information when you visit or shop with Collective by Aoki.

Your privacy matters to us.

At Collective by Aoki, we’re committed to protecting your personal information and being transparent about how it’s collected, used, and stored.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data when you visit our website, create an account, subscribe to our newsletter, or place an order.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

When you visit, interact with, or make a purchase from Collective by Aoki, we may collect certain personal information to provide our products, services, and a better shopping experience.

The information we collect may include:

Personal Information

Full name
Email address
Telephone number
Billing address
Shipping address

Order Information

Order history
Products purchased
Order preferences
Delivery information
Customer support enquiries

Payment Information

Payments are securely processed through trusted third-party payment providers, including Shopify Payments, Stripe, Apple Pay, Google Pay, Shop Pay, and PayNow.

We do not store or have direct access to your complete credit card or payment details.

Account Information

If you create an account with us, we may collect:

Account login details
Saved addresses
Wishlist or loyalty programme activity (where applicable)
Purchase history

Technical Information

When you browse our website, we may automatically collect information such as:

IP address
Browser type
Device information
Operating system
Language preferences
Website usage data
Pages visited
Referral source
Date and time of access

This information helps us improve our website, understand customer behaviour, maintain security, and enhance your shopping experience.

Marketing Information

If you choose to subscribe to our newsletter or marketing communications, we may collect:

Email address
Marketing preferences
Interaction with emails and promotional campaigns

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Cookies & Similar Technologies

We also collect certain information through cookies, pixels, and similar technologies. Please refer to the Cookies & Tracking Technologies section of this Privacy Policy for more information.

We use the information we collect to operate, improve, and protect Collective by Aoki, as well as to provide you with a safe and enjoyable shopping experience.

Your personal information may be used for the following purposes:

To Process Your Orders

We use your information to:

Process and fulfil your orders
Arrange payment verification and processing
Prepare and dispatch your purchases
Provide shipping updates and tracking information
Manage returns, exchanges, warranty claims, and customer support requests

To Communicate With You

We may use your contact information to:

Respond to enquiries and customer support requests
Send order confirmations and shipping notifications
Provide important updates relating to your order or our services
Notify you of changes to our policies where required

To Improve Our Website & Services

We use website analytics and customer insights to:

Improve website performance and functionality
Enhance user experience
Understand how visitors use our website
Develop new products, services, and features
Personalise your shopping experience

Marketing & Promotions

With your consent where required by applicable law, we may use your information to:

Send newsletters and marketing emails
Inform you about new collections, product launches, promotions, and events
Share exclusive offers and updates from Collective by Aoki

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

Security & Fraud Prevention

We may use your information to:

Verify orders and payment details
Detect, prevent, and investigate fraud or unauthorised activity
Protect the security of our website, customers, and business
Enforce our Terms & Conditions and other policies

Legal & Regulatory Compliance

Where required, we may use or disclose your information to:

Comply with applicable laws, regulations, court orders, or lawful requests from government authorities
Protect the rights, property, or safety of Collective by Aoki, our customers, or others
Resolve disputes and enforce our legal agreements

We will only use your personal information for the purposes described in this Privacy Policy or where otherwise permitted or required by applicable law.

To provide secure and convenient payment options, Collective by Aoki uses trusted third-party payment providers to process transactions.

Depending on the payment method you choose, your payment may be processed through one or more of the following services:

Shopify Payments
Stripe
Apple Pay
Google Pay
Shop Pay
PayNow

Payment information is collected and processed directly by these payment providers in accordance with their own privacy policies and security standards.

Collective by Aoki does not collect, store, or have access to your complete credit card, debit card, banking credentials, or other sensitive payment information.

We receive only the information necessary to confirm successful payment, process your order, provide customer support, prevent fraud, and comply with applicable legal or regulatory requirements.

All payment transactions are encrypted and processed using industry-standard security measures provided by our payment partners. However, while we take reasonable steps to work with trusted providers, no method of electronic transmission or online payment can be guaranteed to be completely secure.

By placing an order through our website, you acknowledge that your payment information may be processed by these third-party payment providers in accordance with their respective terms, conditions, and privacy policies.

Collective by Aoki uses cookies, pixels, and similar tracking technologies to improve your browsing experience, enhance website functionality, analyse website traffic, personalise content, and support our marketing efforts.

Cookies are small text files stored on your device when you visit our website. They help us recognise your browser, remember your preferences, and provide certain features of our website.

We may use the following types of cookies and tracking technologies:

Essential Cookies

These cookies are necessary for the operation of our website and enable core functions such as:

Shopping cart functionality
Secure checkout
Customer account login
Website security
Fraud prevention

Without these cookies, certain parts of our website may not function properly.

Analytics Cookies

We use Google Analytics to better understand how visitors interact with our website.

This information may include:

Pages visited
Time spent on our website
Navigation behaviour
Device and browser information
General geographic location
Referral sources

This data helps us improve our website, products, and overall customer experience.

Advertising & Marketing Cookies

We use technologies such as Meta Pixel and TikTok Pixel to help us measure the effectiveness of our advertising campaigns, understand customer interests, and deliver more relevant advertisements.

These technologies may collect information about your interactions with our website and advertisements across supported platforms.

Managing Cookies

You may choose to accept or reject certain cookies through our cookie banner or by adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality and performance of our website.

For more information about how Google, Meta, and TikTok process your information, please refer to their respective privacy policies.

Collective by Aoki respects your privacy and does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only where necessary to operate our business and provide our services, including with:

Payment Service Providers

To securely process payments, we may share relevant information with trusted payment providers such as Shopify Payments, Stripe, Apple Pay, Google Pay, Shop Pay, and PayNow.

Shipping & Logistics Partners

To fulfil and deliver your orders, we may share your name, shipping address, contact number, and other necessary delivery information with our courier and logistics partners.

Website & Technology Providers

We work with trusted third-party service providers that help us operate and improve our website, including Shopify, Google Analytics, Google Search Console, Meta Pixel, TikTok Pixel, and other business service providers.

These providers may process information on our behalf solely for the purpose of providing their services.

Legal & Regulatory Requirements

We may disclose personal information where required or permitted by applicable law, including to:

Government authorities
Regulatory bodies
Law enforcement agencies
Courts or legal advisers

This may occur where disclosure is necessary to comply with legal obligations, protect our legal rights, investigate fraud, or safeguard our customers, business, or the public.

Business Transfers

If Collective by Aoki undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.

We require our service providers to handle personal information responsibly and only for the purposes for which it has been shared.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our products and services, maintaining customer accounts, processing orders, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

The length of time we retain your information depends on the nature of the information and the purpose for which it was collected.

For example, we may retain:

Order and transaction records for accounting, tax, and legal compliance.
Customer support communications to assist with future enquiries, warranty requests, or dispute resolution.
Account information for as long as your customer account remains active, unless you request its deletion where permitted by law.
Marketing preferences until you unsubscribe or withdraw your consent.

When your personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

Please note that we may retain certain information where required or permitted by law, or where necessary to protect our legitimate business interests, resolve disputes, prevent fraud, or enforce our legal rights.

Collective by Aoki takes the security of your personal information seriously and implements reasonable administrative, technical, and organisational measures to help protect it against unauthorised access, disclosure, alteration, misuse, or destruction.

Our website is hosted on secure platforms and uses industry-standard security technologies, including encryption where appropriate, to help safeguard your information during transmission.

Access to personal information is limited to authorised personnel and trusted service providers who require such information to perform their duties and are expected to protect its confidentiality.

While we take reasonable steps to protect your information, no website, online service, electronic transmission, or method of data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of any information transmitted to or stored through our website.

By using our website, you acknowledge and accept the inherent security risks associated with internet communications and online transactions.

If we become aware of a data breach that is likely to affect your personal information, we will respond in accordance with applicable laws and take appropriate steps to investigate, mitigate, and notify affected individuals where required.

As Collective by Aoki operates online and serves customers around the world, your personal information may be transferred to, stored, or processed in countries outside of your country of residence, including by our trusted third-party service providers.

These service providers may include, but are not limited to:

Shopify
Shopify Payments
Stripe
Google
Meta
TikTok
Shipping and logistics partners
Other trusted technology and business service providers

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an appropriate level of protection in accordance with applicable data protection laws.

By using our website or providing your personal information, you acknowledge and understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws from those in your country of residence.

Depending on your location and the applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to the personal information we hold about you.
Request correction or update of inaccurate or incomplete personal information.
Request the deletion of your personal information, where permitted by applicable law.
Withdraw your consent to receive marketing communications at any time.
Object to or restrict certain processing of your personal information where permitted by law.
Request a copy of your personal information in a commonly used electronic format, where applicable.
Lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

Please note that some requests may be subject to legal, regulatory, contractual, or operational requirements. In certain circumstances, we may be required or permitted to retain specific information to comply with applicable laws, prevent fraud, resolve disputes, enforce our agreements, or protect our legal rights.

To exercise any of your privacy rights, please contact us using the details provided in the Contact Us section of this Privacy Policy. We may request reasonable verification of your identity before processing your request to help protect your personal information.

Collective by Aoki does not knowingly collect, use, or disclose personal information from children without appropriate consent where required by applicable law.

Our website, products, and services are intended for individuals who are legally able to enter into a binding contract or who have the involvement and consent of a parent or legal guardian.

If you believe that a child has provided personal information to us without the necessary consent, please contact us as soon as possible. We will take reasonable steps to investigate the matter and, where appropriate, delete or otherwise handle the information in accordance with applicable laws.

Parents or legal guardians who have concerns regarding a child’s personal information may contact us using the details provided in this Privacy Policy.

To operate our website and provide our products and services, Collective by Aoki works with a number of trusted third-party service providers.

These providers may include, but are not limited to:

Shopify
Shopify Payments
Stripe
Apple Pay
Google Pay
Shop Pay
PayNow
Google Analytics
Google Search Console
Meta
TikTok
Shipping and logistics providers

These third-party providers operate independently and have their own privacy policies, terms, and security practices.

While we carefully select reputable service providers, Collective by Aoki does not control and is not responsible for the privacy practices, content, or policies of third-party websites, applications, payment providers, or external services.

We encourage you to review the privacy policies of any third-party services you choose to interact with through our website.

The inclusion of any third-party service or link on our website does not constitute an endorsement or guarantee of their products, services, or privacy practices.

Collective by Aoki reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, technologies, or the services we provide.

Any updates will take effect immediately upon publication on this website unless otherwise stated.

Where required by applicable law, we will provide appropriate notice of significant changes through our website or other appropriate communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of our website or services after any changes have been published constitutes your acknowledgement of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is collected, used, or protected, please feel free to contact us.

Email

heyfluffy@collectivebyaoki.com

Instagram

@collectivebyaoki

We will make reasonable efforts to respond to your enquiry as soon as possible.

If you wish to exercise any of your privacy rights, including requesting access to, correction of, or deletion of your personal information (where applicable), please contact us using the details above. We may request reasonable verification of your identity before processing your request to help protect your personal information.

Last Updated: 7 July 2026

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.