[{"title":"How do I earn My Fluffies points?","content":"

Earn 1 point for every S$1 spent on eligible full-priced purchases.

"},{"title":"Can I earn points on sale or discounted items?","content":"

Points are not earned on sale or discounted items.

"},{"title":"Can I earn points on shipping fees?","content":"

No. Points are earned on eligible product purchases only and do not apply to shipping fees.

"},{"title":"How do I redeem my points?","content":"

You can redeem your points through My Fluffies. Every 50 points = S$1 off, and you can choose how many points you’d like to redeem.

"},{"title":"Do My Fluffies points expire?","content":"

Currently, My Fluffies points do not expire.

"},{"title":"What about purchases made before My Fluffies launched?","content":"

Eligible previous purchases may be credited manually at our discretion. Please contact us with your order details and we’ll be happy to check for you.

"},{"title":"Can My Fluffies points be exchanged for cash or store credit?","content":"

No. My Fluffies points have no cash value and cannot be exchanged for cash or store credit.

"},{"title":"Can I combine My Fluffies rewards with other discounts or promo codes?","content":"

No. My Fluffies rewards cannot be combined with other discounts, promo codes, or shipping discounts unless otherwise stated.

"},{"title":"Can points be transferred to another account?","content":"

No. Points are tied to the customer account they were earned under and are non-transferable.

"},{"title":"What happens if my order is refunded or cancelled?","content":"

Points earned from refunded or cancelled items may be removed from your My Fluffies balance. If points were used on a refunded order, eligible points may be returned to your account.

"},{"title":"Can points be used toward shipping fees?","content":"

No. My Fluffies rewards apply to eligible product purchases only and cannot be used toward shipping fees.

"},{"title":"Can the My Fluffies programme change?","content":"

Collective by AOKI reserves the right to update, amend, or discontinue the My Fluffies rewards programme and its terms at any time.

"}]

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